Part I – Etiquette in Verbal and Non-verbal Communication
verbal, epistolary and non-verbal communicationfeedbackprinciples of telephone conversationrules for drafting business correspondencerules for drafting electronic correspondencemodern means of communication, etiquette on the Internetvideo call and video conference etiquettecreating a first impression and building a positive imageelements of body language during self-presentation and participation in meetingsPart II – Etiquette in Official Situations
the principle of seniority in official and business relationsthe principle of priority of the right hand in official and business relationsgreeting in social and official relationsintroducing yourself and others in official and business relationshipsproper handshake and other methods of greetingelevator speech, or how to speak concisely and interestinglyrules for participation in meetings and deliberationsexchange of business cards, proper cut and use of appointment ticketsthe art of small talk in establishing and maintaining contactsPart III – Dress Etiquette as an Element of Image Building
dress code - the right outfit for the occasioncharacteristics and elements of business casualcharacteristics and elements of a business suitcharacteristics and elements of dark suit (formal wear)characteristics and elements of black tie / tuxedo (ceremonial dress)the most common stylistic mistakes and how to fix themsprezzatura in dress and behaviorPart IV – Table Etiquette and Party Organization
the social role of eating meals togetherparty preparation: setting the menu, table setting and seating guestsformal receptions: glass of wine, cocktail reception, buffet and sit-down receptionrules for participation in official receptions, banquets, gala dinnersthe cultural significance of wine and its role at parties and social gatheringsrules for selecting, classifying, serving and consuming wineshow to avoid a faux pas, or what not to do at a party
