Training in Etiquette in Official, Business and Intercultural Communication
The training "Etiquette in official, business and intercultural communication" will help you master the principles of professional communication in any situation. From phone calls, business correspondence, videoconferences and self-presentations to international contacts. You will learn how to adapt your message to your audience, create a positive first impression, conduct effective small talk and move confidently in intercultural relations in selected regions of the world.
TRAINING PROGRAM
INTRODUCTION
the historical origins of etiquette and its evolution
the most important rules of etiquette of an official and a manager
the principle of alignment in business and international relations
how do you tailor your message to your audience?
everything we do is communication...
ETIQUETTE IN OFFICIAL AND BUSINESS COMMUNICATION
verbal, epistolary and non-verbal communication
feedback
principles of telephone conversation
rules for drafting business correspondence
rules for drafting electronic correspondence
modern means of communication, etiquette on the Internet
video call and video conference etiquette
creating a first impression and creating a positive image
elements of body language during self-presentation and participation in meetings
the principle of seniority in official and business relations
the principle of priority of the right hand in official and business relations
greeting in social and official relations
introducing yourself and others in official and business relationships
proper handshake and other methods of greeting
elevator speech, or how to speak concisely and interestingly
rules for participation in meetings and deliberations
exchange of business cards, proper cut and use of appointment tickets
the art of small talk in establishing and maintaining contacts
ETIQUETTE IN INTERCULTURAL COMMUNICATION
the origin of cross-cultural differences
proxemics or social distances
pro-partner and pro-transaction cultures
resolving intercultural conflicts
aggressive culture vs. cooperative culture
official culture vs. unofficial culture
on-time vs. non-timely culture
restrained culture vs. emotional culture
rules of etiquette in intercultural communication in 4 selected regions containing
among others, the following elements: social contacts, making friends, official meetings
